D-Dey Energy helps customers understand electricity use, costs and service quality. This policy explains what information we process, why we process it, the service providers involved, and the choices available to you.
D-Dey Limited is the data controller for personal data processed through the D-Dey Energy application and related services. Contact us at legal@ddeyenergy.com or support@ddeyenergy.com.
Information we process
- Account and contact information: name, email address, telephone number, account identifiers, authentication provider and assigned customer or meter.
- Electricity and meter information: meter identity, readings, voltage, current, power, frequency, energy use, grid availability, interruptions, billing-cycle records and related timestamps.
- Evidence you submit: meter or installation photographs, notes, supporting documents and, when requested for an evidence feature, installation location.
- Transactions and service records: subscription, reservation, payment-reference, invoice, refund and complaint-support records. Payment-card or bank credentials entered on a payment provider's interface are handled by that provider; D-Dey does not store complete card or bank-account credentials.
- Support and communications: support-ticket category, subject, message, attachments and correspondence.
- Device and diagnostics: device or push-notification token, app version, operating system, security events, crash diagnostics and optional analytics events.
We do not request your BVN or NIN for the ordinary operation of the app, and we do not sell personal data.
How we use information
- authenticate users and administer accounts, roles and meter assignments;
- display live and historical energy information, calculate estimates and operate billing cycles;
- create customer-requested statements, exports and service-quality evidence;
- process payments, subscriptions, reservations and refund requests;
- send operational notifications and respond to support requests;
- protect the service, investigate errors and improve reliability; and
- comply with legal, accounting, fraud-prevention and regulatory obligations.
Cost figures are estimates unless expressly identified as authoritative. Complaint documents generated by the app are evidence drafts, not findings or determinations by a DisCo or regulator.
Legal grounds and consent
Depending on the activity, we process information to provide the service you request, perform a contract, comply with legal obligations, protect legitimate security and operational interests, or act with your consent. Optional Analytics and Crashlytics collection remains disabled until consent is recorded. You can withdraw optional consent in the app's Privacy & Data Rights controls without affecting earlier lawful processing.
Service providers and disclosures
We use vetted service providers only as needed to operate D-Dey Energy. These may include Google Firebase and Google Cloud for authentication, databases, storage, hosting, messaging, analytics and diagnostics; Apple or Google for sign-in; Shelly services for supported meter telemetry; Paystack or another displayed payment provider for payment processing; and email or communications providers for receipts, alerts and support.
We may disclose information to an authorised property or meter administrator, professional adviser, competent authority, court, regulator or law-enforcement body where authorised by you or required by law. We do not disclose individual usage data to third parties for their advertising.
Location, camera and notifications
Camera and photo-library access is requested only when you choose an evidence feature. Location is requested when needed to verify an installation site or associate evidence with the correct property; it is not used for advertising. Notification permission is used for relevant account, meter and service alerts. You can change these permissions in iOS Settings.
Retention and deletion
We retain information for as long as your account or the relevant service record is active and thereafter only as reasonably necessary for security, dispute resolution, accounting, regulatory or legal obligations. Retention varies by record type. When information is no longer required, we delete it, anonymise it or securely restrict access.
You can request account and data deletion inside the app under Settings → Privacy & Data Rights → Delete my account & all data, or contact privacy@ddeyenergy.com. Some records may be retained where lawfully required, and we will explain any applicable exception.
Your choices and rights
Subject to applicable law, including the Nigeria Data Protection Act 2023, you may request access, correction, deletion, restriction, objection, withdrawal of consent and a portable copy of your data. The app includes Request My Data, Export My Data and account-deletion controls. You may also complain to the Nigeria Data Protection Commission.
Security and international processing
We use access controls, authentication, encryption in transit, tenant-scoped permissions, monitoring and other safeguards designed to protect information. No system is completely secure. Some service providers may process data outside Nigeria; where this occurs, we use lawful safeguards appropriate to the transfer and service.
Children
D-Dey Energy is not directed to children. A child should not create an account or submit personal information without the involvement and lawful authorisation of a parent or guardian.
Changes and contact
We may update this policy when our services or legal obligations change. We will publish the revised version and effective date here and provide additional notice where required.
D-Dey Limited
Email: privacy@ddeyenergy.com
Support: support@ddeyenergy.com
Telephone: +234 818 747 0001
Website: ddeyenergy.com
Privacy choices
To access, export or delete your data, open Settings → Privacy & Data Rights in D-Dey Energy. If you cannot access the app, email privacy@ddeyenergy.com.